Refund policy
REFUND AND RETURN POLICY
Last updated: August 27, 2026
Blacktop Outpost wants you to be satisfied with your order. This policy explains when returns, replacements, refunds, and cancellations may be available.
30-Day Return Window
You may request a return within 30 days after your order is delivered. To qualify, an item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original packaging, accessories, instructions, and proof of purchase.
To begin a return, contact us at blacktopoutpost@gmail.com before sending anything back. Please include your order number, the item you wish to return, and the reason for the request.
Returns sent without prior authorization may not be accepted. Do not send a return to the address printed on the original shipping label unless we specifically instruct you to do so.
Coffee and Consumable Products
Because coffee is a consumable food product, opened coffee cannot be returned or exchanged unless it arrived damaged, defective, contaminated, or different from what was ordered.
Unopened coffee may be eligible for return when requested within 30 days of delivery. Coffee is roasted to order, so cancellations may not be possible once roasting or fulfillment has begun.
Damaged, Defective, or Incorrect Orders
Inspect your order promptly after delivery. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery at blacktopoutpost@gmail.com.
Include your order number and clear photographs of:
• The item
• The defect or damage
• The shipping package
• The shipping label
After reviewing the request, we may offer a replacement, refund, or other appropriate resolution. Please retain the product and packaging until we provide instructions.
Nonreturnable Items
The following items generally cannot be returned:
• Opened coffee or other opened consumable products
• Used, installed, washed, altered, or damaged products
• Items missing original packaging, accessories, or components
• Gift cards
• Items marked final sale
• Products damaged through misuse, improper installation, neglect, or ordinary wear
Product Compatibility and Safety
Customers are responsible for reviewing product dimensions, vehicle compatibility, specifications, instructions, warnings, and intended use before ordering or using a product.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable unless required by law or the return resulted from our error.
We strongly recommend using a trackable shipping service. Blacktop Outpost is not responsible for unauthorized returns or return shipments lost in transit.
Refunds
We will inspect approved returns after they are received. If approved, the refund will be issued to the original payment method. Original and return shipping costs may be deducted when the return is not the result of our error.
Banks and payment providers may require additional time to post the refund.
Cancellations and Address Changes
Contact us as soon as possible if you need to cancel an order or correct its shipping address. We cannot guarantee changes or cancellations after an order enters fulfillment.
If an order has already shipped, it must follow the applicable return process. Customers may be responsible for costs caused by an incorrect or incomplete address entered during checkout.
Lost or Stolen Packages
If tracking shows a delivery problem, contact us so we can review the shipment with the fulfillment provider or carrier.
If tracking shows that a package was delivered but it cannot be located, check with household members, neighbors, the carrier, and the delivery location before contacting us. Refunds or replacements for packages marked delivered will be evaluated individually and are not guaranteed unless required by law.
Contact
For return or refund questions, contact:
Blacktop Outpost
blacktopoutpost@gmail.com